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UX Designer, Accessibility Specialist & Qualtrics Architect

I design digital systems that work for everyone—combining human-centered UX design, Section 508 accessibility compliance, and sophisticated Qualtrics architecture to solve complex problems for federal healthcare, defense, and Fortune 500 clients.

With 18+ years of technical experience spanning Medicare Administrative Contractor systems (CMS), U.S. Transportation Command (USTRANSCOM), and Nike’s global operations, I bridge the gap between regulatory requirements, user needs, and technical implementation.

Currently accepting federal contract opportunities and enterprise consulting engagements through LIFTUPS™ Digital Consulting (WOSB | CAGE: 13PA5 | UEI: HCXLB2ZXFM92).

What Makes Me Different

I Don’t Just Design—I Implement

Most UX designers hand off wireframes and walk away. I stay through implementation, coding interactive functionality, developing front-end features, and ensuring production systems meet both accessibility standards and user needs. My background in front-end development means I understand what’s actually possible—and what are just pretty mockups that won’t survive production.

I’ve Built Systems That Serve Millions

At Novitas Solutions, I served as key developer for front-end usability of provider website tools serving 250,000+ healthcare providers across 13 states. I coded interactive visual navigation tools using manual SVG coordinate mapping and led UX design and usability oversight for Medicare calculator tools—work that contributed to Novitas achieving #1 Medicare Administrative Contractor ranking in user satisfaction.

Clients Call Me Their “Secret Weapon”

As a priority Nike program, we faced challenges with time and resources but this was no match for Talena. She provided expert support and counsel at every turn. Because of Talena’s responsiveness and expertise, we delivered a final product that exceeded expectations. We’ve already gotten a few ‘how you’d do that?!’ inquiries. I love to tell them that Talena is our secret weapon!

— Christine Pomorski, Strategic Communications Lead, Nike Inc.

“Talena helped us develop a Dawn Raid solution for Nike Legal EMEA. She was a pleasure to work with: structured, helpful, professional, hard-working. Her Qualtrics proficiency helped us improve the original project and bring it to the next level.”

— Marina Denisenko, Executive Assistant | Process Improvement, Nike

Core Expertise

Section 508 / WCAG 2.1 AA Accessibility

  • PDF remediation and document accessibility (Adobe Acrobat Pro, PAC, NVDA)
  • Interactive web tool development with full ARIA compliance
  • Accessibility validation and Section 508 compliance documentation
  • 8 years maintaining zero accessibility violations across federal Medicare websites

Qualtrics Solutions Architecture

  • Complex survey logic and multi-language deployments (17 languages)
  • ETL processes and data transformation
  • Legal compliance and conditional data governance
  • Backend dashboard development and API integrations
  • Certified: Qualtrics Platform Essentials

UX Design for Government & Defense

  • User-Centered Design (UCD) methodology in Agile/DevSecOps environments
  • FedRAMP Moderate (IL-4) experience with USTRANSCOM
  • High-stakes regulatory environments with strict compliance requirements

Professional Impact by the Numbers

  • 250,000+ providers served through Medicare Administrative Contractor websites
  • 17 languages deployed in global survey architecture for Nike Legal
  • 13 states across two Medicare jurisdictions (JH & JL)
  • 1,000+ documents annually processed with Section 508 compliance validation
  • 8 years of zero accessibility violations on federal healthcare platforms
  • 30-40% efficiency improvements through interactive tool development
  • 5+ interactive tools developed that remain in production serving national healthcare network
  • #1 MAC ranking – Novitas Solutions achieved top Medicare Administrative Contractor ranking in user satisfaction with CMS specifically citing tool innovation

Federal & Security Qualifications

  • U.S. Citizen | Eligible for U.S. and NATO Security Clearance
  • SAM.gov Active Registration (CAGE: 13PA5 | UEI: HCXLB2ZXFM92)
  • FedRAMP Moderate (IL-4 Equivalent) environment experience
  • WOSB Certification (Women-Owned Small Business)
  • HIPAA Privacy Training | ISO 9001:2015 Awareness

Technical Skills

Design & UX Tools: Figma, Sketch, Adobe XD, Qualtrics XM Platform

Front-End Development: HTML5, CSS3, JavaScript, Bootstrap, jQuery, SVG

Accessibility Tools: Adobe Acrobat Pro, PAC (PDF Accessibility Checker), NVDA, WAVE, axe DevTools

Data & Analytics: Qualtrics Dashboards, Power BI, Tableau, Google Analytics

Content Management: WordPress, Oracle WebCenter Content (UCM), SharePoint

Project Management: JIRA, Azure DevOps, Confluence, Smartsheet

Certifications

Qualtrics Platform Essentials Certification
Verification: https://verify.skilljar.com/c/zit6g6turvc2

Current Work

LIFTUPS™ Digital Consulting | Founder & Principal Consultant

Providing UX strategy, Qualtrics architecture, and Section 508 accessibility consulting to federal and enterprise clients through the proprietary L.I.F.T.U.P.S.™ methodology (Legal compliance, IT governance, Frictionless UX, Training enablement, User research, Platform strategy, Systems engineering).

Ready for your next project? Contact me