UX/CX Projects
User experience and customer experience design projects spanning enterprise automation, global collaboration, and digital transformation initiatives for Nike, Inc.
These case studies demonstrate systems thinking, proactive problem-solving, and cross-functional collaboration across internal tools, global programs, and customer-facing platforms. Each project showcases end-to-end execution—from identifying operational inefficiencies to delivering measurable outcomes in complex federal and enterprise environments.
Featured Projects
- Automated Customer Experience Platform — Multi-channel self-service ecosystem eliminating manual Tier 1 support for 40,000+ global employees
- China 4 China (C4C) Internal Website — Bilingual collaboration hub coordinating Nike Global headquarters and regional China teams
- Service Management Global Technology Redesign — Comprehensive visual and content transformation establishing professional digital presence
- Nike TCo Apparel External Website — E-commerce platform translating strategic wireframes into production-ready customer experience
Colleague Testimonials
“Talena is most notably recognized for her professional demeanor and organization when it comes to communicating and delegating tasks for projects. She is diligent, and from start to finish on a project she knows the ins and outs of every component. She carries a vision and executes flawlessly—her website design is clear indication of this.”
— Courtney McCoy, Graphic Designer, Novitas Solutions
“We worked collaboratively to manage web content, from routine reviews and updates to massive changes—Talena handled it all efficiently and accurately. We worked together on Foresee and Qualtrics feedback, often having to decipher customer comments to identify the right path forward for resolution. I was always impressed by her ability to manage complex requests with ease.”
— Angela Pottinger, Electronic Data Interchange (EDI) Information Analyst, Novitas Solutions